FAQs

How will the Avante Monitor Riser improve my workstation ergonomics?

A monitor riser, also known as a computer monitor stand or monitor stand, is an ergonomic accessory designed to elevate a computer monitor to a more comfortable viewing height, which can significantly reduce the risk of neck and upper back strain caused by prolonged sitting at your desk. In addition to this, our monitor riser had additional features to make your workspace more clutter free!

Are your monitor risers compatible with different monitor sizes and brands? 

Yes, our monitor stands are designed to provide a raised platform for monitors, and most monitors follow standard VESA mount patterns. The Avante is built to carry up to 25 kgs of weight and has an adjustable 420mm - 520mm in length up to hold different sizes and brands of standard sized monitors. The Avante stand is modular so by using 2 or more stands, they can be placed side-by-side for dual monitor setups. Just fold in the legs!

Can I assemble the monitor riser myself, and are tools required?

Our monitor riser comes pre-assembled and will take you just a few seconds to set up!

How do I clean and maintain my monitor riser?

Regular Dusting: Use a soft, lint-free microfiber cloth to regularly dust the monitor riser. This will help prevent the buildup of dust and debris.

Cleaning Solution: For more stubborn stains or marks, dampen a clean cloth with a mixture of mild dish soap and water. Wring out the cloth well to avoid excessive moisture. Gently wipe the surface of the monitor riser. 

Avoid Harsh Cleaners: Do not use abrasive or harsh chemical cleaners, as they can damage the finish or material of the riser. This includes bleach, ammonia, or any solvent-based cleaners.

Monitor Stand Adjustments: Periodically check the mechanisms for smooth operation. Ensure that any screws are tightened as needed to maintain stability.

Avoid Excessive Weight: Do not place items on the monitor riser that exceed its weight capacity. Excessive weight can lead to structural damage.

What is the shipping cost and delivery time for your monitor risers?

We offer free standard shipping for all Australian consumers. Your product should arrive within 6-10 business days.  Express delivery is 3-7 business days for an extra charge.

What is your return and exchange policy for monitor risers?

Our return policy for faulty or damaged goods is designed to ensure your satisfaction and protect your rights as a customer. 

If you receive a product from us that is faulty or damaged, please follow these steps:

Contact Customer Support: Reach out to our customer support team as soon as you notice the issue. You can contact us through email: support@avanteshop.com.au. Please provide your order number and a clear description of the problem.

Assessment: Our support team will assess your case and may ask for additional information, such as photographs of the damaged or faulty item. This helps us understand the issue and expedite the resolution process.

Return Authorization: If the item is eligible for return, we will provide you with a return authorization and instructions on how to return the product. This may include returning the item to us or, in some cases, arranging for a pick-up.

Refund or Replacement: Once we receive the faulty or damaged item and confirm the issue, you will have the option to receive a refund for your purchase or a replacement item, depending on product availability and your preference.

Timeframe: We aim to process returns as quickly as possible. The timeframe for receiving your refund or replacement may vary depending on your location and the specific circumstances of your case. Our customer support team will keep you informed throughout the process.

Please note that our return policy for faulty or damaged goods is in accordance with applicable consumer protection laws. We are committed to resolving issues promptly and ensuring your satisfaction with our products. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority

Do you offer bulk or wholesale pricing for businesses? 

Please reach out to us if this is something you would be interested in. We will be happy to work out a solution in achieving your needs.

Are there any discounts or promotions available for your monitor risers? 

We are currently running a 20% off for EOFY. Please use the code EOFY20 at checkout.

Additionally, if you subscribe to our mailing list, you can receive 10% off your first purchase of the Avante monitor stand.

How can I contact your customer support for further assistance?

For any further information or questions, contact us on: support@avanteshop.com.au