Return Policy
Our return policy for faulty or damaged goods is designed to ensure your satisfaction and protect your rights as a customer
If you receive a product from us that is faulty or damaged, please follow these steps:
- Contact Customer Support: Reach out to our customer support team as soon as you notice the issue. You can contact us through email: support@avanteshop.com.au. Please provide your order number and a clear description of the problem.
- Assessment: Our support team will assess your case and may ask for additional information, such as photographs of the damaged or faulty item. This helps us understand the issue and expedite the resolution process.
- Return Authorization: If the item is eligible for return, we will provide you with a return authorization and instructions on how to return the product. This may include returning the item to us or, in some cases, arranging for a pick-up.
- Refund or Replacement: Once we receive the faulty or damaged item and confirm the issue, you will have the option to receive a refund for your purchase or a replacement item, depending on product availability and your preference.
- Timeframe: We aim to process returns as quickly as possible. The timeframe for receiving your refund or replacement may vary depending on your location and the specific circumstances of your case. Our customer support team will keep you informed throughout the process.
Please note that our return policy for faulty or damaged goods is in accordance with applicable consumer protection laws. We are committed to resolving issues promptly and ensuring your satisfaction with our products. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority.